Georgian Competition and Consumer Agency (GCCA) received 890 applications related to consumer rights and took 6,350 calls regarding customer dissatisfaction. The agency resolved 90% of the cases in favor of consumers. Notably, women comprises 70% of applicants, while men only 30%.
Primary Findings
Violations Identified: 102 breaches of consumer rights were recorded in 198 cases.
Fines Issued: 56 traders faced penalties in 92 cases, with to 60,000 GEL for failing to comply with GCCA mandates.
Commitment Agreements: 163 agreements were signed in 193 cases, urging businesses to amend practices and restore consumer rights.
Consumer Concerns
67% of complaints originated from online trading, while 33% related to in-person purchases.
Common requests included: Refunds: 317 cases; Repairs or returns of defective items: 253 cases; Restoration of services: 147 cases; Timely delivery: 47 cases; Unconditional returns: 37 cases; Misleading practices prohibition: 35 cases
Sector breakdown
Wholesale and retail trade: 73%
Transport and warehousing: 12%
Arts, entertainment, and leisure: 3%
Other activities: 12%
Tbilisi led with 85% of applications, followed by Adjara (4%), Imereti (2%), and other regions.
