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GCCA: Consumer complaints rose significantly in January

by Mariam Razmadze
February 4, 2025
in Business & Economy, News
Reading Time: 1 min read
GCCA: Consumer complaints rose significantly in January

Photo: Housing.

In January 2025, the Georgian Competition and Consumer Agency (GCCA) registered 109 consumer complaints, an 80% increase compared to the previous year. Beyond registered complaints, the agency received 430 incoming calls, particularly about online trade concerns.

A detailed breakdown follows:

Purchase type

Online purchases – 66% of complaints

In-store transactions – 34% of complaints

Regional variation

Tbilisi – 78%

Imereti and Kakheti – 6% each

Adjara – 4%

Shida Kartli – 2%

The most common complaints

Refund requests – 34 cases

Repair or return of defective items – 29 cases

Restoration of rights for faulty service – 26 cases

Delayed deliveries – 10 cases

Overall, 70% of the cases were related to the wholesale and retail sector, 16% to transport, and 4% to entertainment and leisure.

The GCCA confirmed that consumer rights were violated in five of these cases, with traders being fined in nine cases.

 

Tags: Consumer complaintsGCCA
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