The Georgian Competition and Consumer Agency (GCCA) has revealed that Wolt Georgia has executed unfair commercial practices by not properly providing concise and accurate information about its ‘Premium Package’ service.
The investigation has determined that while Wolt+ subscribers benefit from a 0 gel delivery fee, they are still subjected to additional charges, like a Service Fee. The agency decided that the company’s method of presenting this information was misleading or had the potential to mislead consumers.
The GCCA has given the instructions to Wolt Georgia to accurately and certainly disclose all expenses related to its Premium Package in any way before consumers subscribe, a step which the agency believes will ensure transparency. Wolt Georgia is subject to updating its Terms and Conditions to define the Service Fee properly.
The company has been given one month to restore consumer rights and provide compensation to affected individuals.
