According to the post-pandemic trend, construction of private houses in the suburbs and surrounding areas of Tbilisi has accelerated.
In response, HeidelbergCement, the leading construction materials producer on the Georgian market, set up an interesting platform for its potential customers: beton.ge, an online tool that allows customers to calculate concrete prices, get basic information on concrete and relevant services, chat with the sales department, and generate an invoice and start buying. The main idea is to simplify the process of concrete ordering, saving customers time and energy.
HeidelbergCement has been a trusted construction partner for Georgian customers for years. It is one of the world’s largest building materials companies, the core activities of which include the production and distribution of cement and aggregates, the two essential raw materials for concrete. Their downstream activities include the production of ready-mixed concrete, and other building products in other countries.
HeidelbergCement has been active in Georgia since 2006 and is the leader on the local cement and concrete markets.
To find out more about its new platform, GEORGIA TODAY spoke to Davit Jughashvili, Building Materials Director at HeidelbergCement Georgia, who elaborated on the platform’s main idea and features.
“There is a stereotype that concrete must always be ordered by a specialist,” Jughashvili tells us. “By launching this website, we show customers that they do not need “intermediaries” in the process, and that they can find all concrete related information, calculate prices and even order directly on our website. They no longer require intermediaries to buy concrete needed to build their homes, as the website is fully tailored to their needs. The company is further setting up a dedicated team to make the interaction between potential customers and the company even faster.
“The targeted segment for the platform are individuals who plan to build a house,” he notes. “With this initiative we want to show that we are focused not only on big and medium size projects, but are here to serve individuals as well. There is a misconception that HeidelbergCement is only busy with large scale projects and will not bother with individuals, which is not right. We offer high quality building materials and our services to everyone, including individuals.
By launching this website, we show customers that they no longer require intermediaries to buy the concrete needed to build their homes
“Apart from working with large, medium-sized and small companies, we’ve collaborated with numerous private individuals over the years; however, we only now decided to establish a separate platform to make it easier to communicate with them. beton.ge is a very simple tool. Our first goal is to let customers calculate concrete related costs themselves, which was relatively complicated in the past: a perception prevailed that the process of concrete ordering is rather complicated and special knowledge is required. As a result, they had to deal with us through their foremen or builders,” Jughashvili says.
Through www.beton.ge, customers can:
• Get an overview on concrete classes and applications
• Calculate the price of concrete and delivery service
• Generate an invoice and send it to the sales department
• Get instant feedback from the sales team via chat or hotline
“It’s a great tool for customers to have control over one of the main components of construction and be sure that they get high quality materials and services,” Jughashvili notes.
What happens after the customer calculates their expenses?
Once costs are calculated, customers can generate an invoice, which they can download, send to their email or have forwarded to the sales department.
Customers can choose between chat or Hotmail to communicate with the sales team. The 5-digit number 16101 is easy to dial from a cellphone. In parallel, an online chat is always available for better feedback.
Our main goal is to make our products more available and easier to order. It is also important that through this new platform, customers will discover basic information about concrete that they might find useful during construction.
What other novelties does the company plan?
We’re expanding our geographic coverage, both for companies and individuals. Last year, we opened a new plant in Telavi, Kakheti region. This year, we added two more plants in Kachreti and Kvareli. As concrete is a very local product, those who didn’t have an opportunity to buy our products can already rely on us in Kakheti.
We constantly strive to expand our network in other regions of Georgia. Currently, our plants operate in Tbilisi, Rustavi, Kakheti, Borjomi, Kutaisi, Poti and Batumi. In addition, we try to align our footprint to the ongoing infrastructural projects.
To provide maximum comfort, we offer delivery, pump and laboratory services – a full system of concrete-related activities. In future, will try to improve further, while remaining as customer oriented as we have always been.
By Ana Dumbadze