Two of Georgia’s leading auto service providers, Auto Motors Retail and GT Motors, have agreed to adjust consumer policy reforms after a regulatory intervention by the Georgian Competition and Consumer Agency (GCCA).
The move is the result of GCCA flagging possible breaches of consumer protection laws. Instead of facing immediate sanctions, the companies entered into commital agreements that they will correct their policies.
“The goal is clear: to protect consumers and ensure businesses meet legal standards,” the agency said in a statement.
Under the agreement, both companies must overhaul their internal policies, including how they communicate with customers. This includes developing standardized, Georgian-language consumer information that is ‘clear, accurate, and comprehensive,’ and making it available both in-store and on social media.
Further requirements include displaying service prices, both total and unit, transparently, clearly outline warranty terms, and respond to consumer claims in cases of faulty products or unsatisfactory service.
“These steps are not optional,” the agency stressed. “They are necessary to restore consumer trust and bring operations in line with the law.”
Auto Motors Retail and GT Motors have been given one month to implement the changes.
