In January 2025, the Georgian Competition and Consumer Agency (GCCA) registered 109 consumer complaints, an 80% increase compared to the previous year. Beyond registered complaints, the agency received 430 incoming calls, particularly about online trade concerns.
A detailed breakdown follows:
Purchase type
Online purchases – 66% of complaints
In-store transactions – 34% of complaints
Regional variation
Tbilisi – 78%
Imereti and Kakheti – 6% each
Adjara – 4%
Shida Kartli – 2%
The most common complaints
Refund requests – 34 cases
Repair or return of defective items – 29 cases
Restoration of rights for faulty service – 26 cases
Delayed deliveries – 10 cases
Overall, 70% of the cases were related to the wholesale and retail sector, 16% to transport, and 4% to entertainment and leisure.
The GCCA confirmed that consumer rights were violated in five of these cases, with traders being fined in nine cases.
